We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Shop Pay.

We process orders quickly, so please contact us within 1 hour of placing your order if you need to make changes. Once an order has been fulfilled, we're unable to modify or cancel it.

We currently ship within the United States.

Standard shipping typically takes 5–15 business days.

Once your order ships, you'll receive a confirmation email with a tracking number. You can use it to follow your package's journey.

Tracking information is sent within 2–3 business days of your order shipping. If you haven't received it after 7 business days of placing your order, please contact us at info.pawbuddyus@gmail.com and we'll look into it for you.

We accept returns within 30 days of delivery for unused items in their original packaging. Please contact us at info.pawbuddyus@gmail.com to initiate a return.

We're so sorry if that happens! Please reach out to us within 7 days of delivery with a photo of the issue and we'll make it right — either with a replacement or a full refund.

We carefully curate every product in our catalog with pet safety as a top priority. If you have specific concerns about a product's materials, feel free to contact us.

Each product page includes a sizing guide. When in doubt, feel free to reach out to us and we'll help you find the perfect fit for your furry friend.

You can email us at info.pawbuddyus@gmail.com. We aim to respond within 1–2 business days.